At OKAP Recharge, operated by OKAPRECHARGE INC, we want every recharge to reach its destination. This Refund Policy explains when you are entitled to a refund and when a recharge cannot be reversed.
1. Failed or undelivered recharges
If a recharge is not successfully delivered to the recipient's phone number, you are entitled to a full refund of the amount charged, including the service fee. Refunds for failed recharges are issued to the original payment method within 5–10 business days.
2. Successfully delivered recharges
Once airtime or data has been successfully delivered to the recipient's mobile number, the transaction is final and cannot be refunded, reversed, or exchanged. Airtime and data are digital goods delivered instantly to a third-party network.
3. Incorrect recipient number
By completing checkout, you confirm that the recipient number is correct. OKAP Recharge is not liable for recharges sent to a wrong number entered by the customer. We are unable to recover funds once they have been delivered to a valid mobile number, even if that number was entered in error.
4. Duplicate charges
If you are charged more than once for a single recharge due to a technical error, contact us with your order reference and we will refund the duplicate charge in full.
5. How to request a refund
To request a refund, open a support ticket from your account or email us at no-reply@okaprecharge.com with your order ID (OKAP-XXXX). Include the recipient number and a short description of the issue. We aim to respond within 2 business days.
6. Chargebacks
We encourage you to contact us before initiating a chargeback with your bank. Unwarranted chargebacks may result in account suspension.