Help Center
Answers to common questions, or send us a message.
How fast is a recharge delivered?
Most recharges are delivered within seconds of the provider confirming the top-up.
What is the OKAP service fee?
A small fee starting at $1.00, always shown before you pay.
My payment worked but no airtime arrived.
The recharge is still processing. Open your receipt and contact us with the transaction ID if it does not complete.
Can I withdraw OKAP credit as cash?
No. OKAP credit is promotional store credit usable only on OKAP purchases.